Returns Eligibility

We strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, you may request a return or exchange under the following conditions:

  • Items must be returned within 7 days of delivery.
  • Items must be unused, unworn, and in their original packaging with all tags intact.
  • Customized or personalized jewelry pieces are not eligible for return unless they arrive damaged or defective.

Refund Process

  • Once your return is received and inspected, we will notify you about the status of your refund.
  • Approved refunds will be credited  within 7-10 business days and credited back to your original payment method.
  • Shipping charges are non-refundable.

Exchanges

  • Exchanges are allowed for damaged or defective items only.
  • If you need an exchange, please contact us within 48 hours of receiving your order.

  • Exchange delivery will be completed within 3–5 business days.

How to Initiate a Return

To initiate a return, please contact us at:
📞 +91 86907 12356
📧 sales@ntrjewels.com

  • Provide your order number and details about the issue.
  • Our team will guide you through the return process.

Non-Returnable Items

  • Custom-made or engraved jewelry
  • Gift cards and promotional items
  • Items purchased during clearance sales

Shipping for Returns

  • Customers are responsible for return shipping costs.
  • We recommend using a trackable shipping service to ensure the safe return of the item.

For any questions regarding returns or refunds, feel free to contact our support team.

📍 Website: https://ntrjewels.com